Our Commitment
All printers and hardware supplied by Printer Rental are sourced new and sealed from authorised distributors. We operate our own in-house service and technical team, which means equipment issues are resolved quickly by qualified technicians — usually without the need for a return at all.
Consumables (Toner, Ink Cartridges and Paper)
Consumables may be returned within 2 days of receipt, provided they are unopened, unused and in their original sealed packaging, together with proof of purchase. Defective consumables will be replaced.
Printers and Hardware
If you suspect a fault with a printer or other hardware purchased from us, contact our technical team first. Our qualified technicians will assess the unit and repair or replace it in line with your rights under the Consumer Protection Act. Because our equipment is supplied new and sealed, we do not accept change-of-mind returns on printers and hardware.
Rental Equipment
Rented equipment is covered by your rental and service agreement, which includes maintenance and technical support. Any issue with a rented unit is handled by our service team under that agreement — simply book a service call and we will attend to it.
Your Statutory Rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008, including the six-month statutory warranty against defective goods.
How to Log a Return or Service Request
Phone: 021 555 2334
Email: info@printerrental.co.za
Or use our Book a Service page.
Address: 45 Namar Road, Sanddrift, Century City, Milnerton, 7441